Just a management trick

18 Dec '09,
12:30 pm,
If the service quality in Government establishments sometimes get on your nerves, then here is one of the few management principles to deal with them and extract the maximum possible benefits out of them. Now before beginning i must apologise to every government official, if they chance to read this, but I don't think I am any different from the majority by saying that employees of gov jobs have got a kind of attitude that is not much liked.
Today I set off on foot to the local Post Office to withdraw the interest they provide on my savings account. My journey to the post office is also no less interesting. It's more like an expedition and less like a quarter mile walk. The road to Post office which is infamous for the swamps, open man-holes, uneven terrains and unscrupulously parked vehicles which appear to be goading you by saying "look at your pityful condition. You don't even have a place to stand... Dare to cross us...". Well unfortunately there are no parking waalaahs here so we don't have anyone to blame for the disorderly parked vehicles unlike in new market. As you step inside the building, the stench of urinals will burn your nose. If you investigate a little you'll be surprised to know that there is no public urinal in the building, this probably means that a few minutes ago someone might have drained himself on the wall you are leaning against. A few more remarkable features are the 'exclamattion marks' in indelible red paint produced by chewing a betel leaf filled with "who cares" ingredients and dying plaster falling off the walls like glaciers of the Himalayas.. Ohh!! my apology, the simile is incorrect... glaciers are white. I think now you have an explanation why gov employees behave the way they do. So in order to deal with them, you need to have high levels of patience, a commanding voice tuned to a pleading mode and observation skill. The most obvious scene inside the office will be a not so useful conversation going on on a not so useful topic. So in order to cut the conversation, find the moderator i.e. the person who is influencing and controlling the discussion. The next step is to approach the moderator with the work you came to the office for. This will result into two consequences. Either (if he is the person concerned) he will stop the discussion and start doing your work or he will point out someone else for it.In the latter case you need to eyeball the moderator so that he doesn't start the discussion again.This happens because he will be annoyed and will be loking for a chance to launch a quarrel with you, hence the discussion comes to a freeze. Apart from this there are few more consequences. Like the discussion continuing even when they are doing the work. In order to deal with such situations you need to interfere with the work of the person you are getting your work done from. Just try to confuse him with your presence of mind and in a few moments he will be devoting his full attention to your task... So guys this is all... good luck with gov employees